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ONE OF A KIND

 

OUR POLICIES


 

 

OUR POLICIES   

 

*Please note that all our pieces are handmade from natural materials and therefore they are not all identical. They may differ in a minimal way in their shape or color variations.

 

SHIPPING -
Items are shipped from Canada and when shipped to Canada usually arrive within 10 business days, and to United States take up to 15 business days. A confirmation email will be sent to notify you of shipment and an aproximated arrival date will be provided, as per postal services estimate. If an item is needed immediately please notify us and we will do our best to make arrangements for expedited shipment; extra shipping charges may be added based on postal charges. We do ship to many other countries besides Canada and the United States. Please contact us so we can add the proper shipping charges. Each piece is packaged in a reusable drawstring bag or tin can.

 

PAYMENT
Taxes and duty are to be paid by the buyer. Residents of Canada will be charged an additional 13% for HST - sales tax.
All payments are stored, transmitted, and processed exclusively by PayPal, not by us or any other third party. Please visit www.paypal.com for more information about your secure transaction.

 

EXCHANGES/ REFUNDS
Dandi Maestre's jewellery is handmade in Canada with natural materials. Our products are guaranteed to withstand a reasonable amount of wear and tear.
All items are checked before shipping to ensure there is no damage and the item is as described. If it is decided that you would like to cancel your purchase prior to shipment or want to change which item you want to purchase, please contact us immediately by email to accommodate the change. Please make sure you read the item description completely and carefully before you make a purchase, as we only accept returns for products that are damaged. We do not make refunds but will give you a store credit. If you are having problems with your piece, please contact us at info@dandimaestre.com within 14 days of receipt and we will repair or replace it at no charge. Returned items can be shipped to the following address, at the customer’s expense (the replacement item will be shipped at no cost):
Dandi Maestre.com     2- 41 Spadina road    Toronto, On M5R2S9  Canada

 

WHOLESALE PRICES
The items on this site are sold at retail prices. All items are available only while stocks last. Many items are available at wholesale prices for large orders. Please feel free to email us.

 

USE/CARE OF YOUR NATURAL JEWELLERY
Horn, bone, amber, wood, leather and seeds, just as any precious material, need certain care in use. Natural jewellery and prolonged exposure to sunlight, water or steam do not work well together. Remember to remove your jewellery when bathing or swimming, and refrain from soaking it
in water, oils, or anything else or it could result in possible damage (crack, warp, or split).
Simply clean your jewellery with a damp cloth and polish dry. Natural materials can not be dropped as they can break.

 

OTHERS
If an item is sold out, please contact us about it. We are constantly creating new designs, and our boutique is updated all the time.
 

 
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